Money booked but no password credits...

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Money booked but no password credits...

Postby Psy-Crow » Thu Oct 23, 2014 9:57 pm

Hi,

I just wanted to buy 10 password credits and the money was booked by paypal but in my overview are still 0 password credits listed... Who do I contact now about that? Had the same issue with the mystery picture hint but that was only 2£ and so i didn't care but 30£ for nothing is not acceptable...

Thanks for your help,
Carsten
Psy-Crow
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Re: Money booked but no password credits...

Postby Flo » Thu Oct 23, 2014 11:00 pm

Hi, and welcome.

I can't remember how much time it took to credit my account since I only bought twice, but it may take a few hours I think. Nevertheless you can email at info[at]sonicgames-uk.com
Please, forgive my broken English: I'm french ;)
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Re: Money booked but no password credits...

Postby evilkeen » Sun Oct 26, 2014 12:34 am

Yes, I'd echo that - it should come up pretty much straight away, so get in touch with SG.
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Re: Money booked but no password credits...

Postby Psy-Crow » Tue Oct 28, 2014 12:22 pm

Thank you for your help! I contacted SG and got a reply and the missing credits quite fast! Now it's time for no. 49 driving me crazy ;)
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Re: Money booked but no password credits...

Postby Vlancii » Tue Oct 28, 2014 5:04 pm

The credits don't give you hints, only allow you to make multiple guesses within 30 days if it's a virtual pyramid, correct?
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